At Irafortes, we are committed to providing clear product information, convenient shopping experiences, and responsive customer support.
Irafortes is an online glove store offering different designs for everyday activities. Our main product categories include HOUSEHOLD & GARDEN GLOVES, SPORTS OUTDOOR GLOVES, and WARM DAILY GLOVES.
We provide products through our official online store to customers in supported shipping destinations. Please refer to our Shipping Policy and checkout for destination availability.
If you have any questions that are not answered below, please contact our customer support team:
Customer Service Email: service@irafortes.com
General Questions
1. What is Irafortes?
Irafortes is an online store offering gloves for different everyday activities, including general household tasks, gardening, casual outdoor activities, and everyday cold-weather wear.
Our product collection includes HOUSEHOLD & GARDEN GLOVES, SPORTS OUTDOOR GLOVES, and WARM DAILY GLOVES, with a variety of colors, textures, finger styles, cuff designs, and other decorative or structural details.
2. Where does Irafortes operate?
Irafortes operates through its official online store:
We provide products to customers in supported shipping destinations. Availability depends on the destination and the shipping options offered at checkout.
3. Who operates Irafortes?
The Irafortes online store is operated by Guangxi Yuanrong Trading Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Product Questions
4. What types of products does Irafortes offer?
Irafortes offers a selection of gloves across three main categories:
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HOUSEHOLD & GARDEN GLOVES – Gloves in different styles for general household tasks, light gardening, and everyday plant care.
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SPORTS OUTDOOR GLOVES – Full-finger and fingerless glove designs for casual outdoor activities, with different surface textures, cuff styles, and structural details.
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WARM DAILY GLOVES – Knitted gloves, fleece-style gloves, mittens, and other glove designs for everyday cold-weather outfits.
Product availability may vary depending on the current collection.
5. How can I choose the right gloves?
Review the information available on the relevant product page, including:
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Product features and design details
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Material information, when specified
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Dimensions and size specifications, when provided
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Available colors, styles, or variations
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Finger designs and cuff styles
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Intended uses and limitations, when specified
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Product care and handling information
Please check the listed measurements and product details before purchasing.
For household, gardening, or outdoor activities involving potential hazards, please verify that the selected gloves are suitable for the intended task.
Descriptions such as "suede-look," "leather-look," or "fleece-style" may refer to a product's visible appearance and do not, by themselves, establish its actual material composition.
Likewise, textured palms, padded sections, or covered fingertips should not be interpreted as proof of tested protective performance or specialized functionality.
If information you need is not listed, please contact our customer service team before ordering:
Email: service@irafortes.com
Order & Payment Questions
6. How can I place an order?
You can place an order directly through our official website:
Select your preferred gloves, choose any applicable size, style, color, or variation, add the item to your shopping cart, and complete the checkout process with the required information.
Please review your selected products, quantities, delivery address, and order details before completing your purchase.
7. How can I check my order status?
If you need assistance checking your order status, please contact us with:
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Order number
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Email address used during checkout
Our customer support team will assist you with your request.
Email: service@irafortes.com
Shipping Questions
8. Where do you ship?
Irafortes ships to supported destinations shown during checkout and described in our Shipping Policy.
Shipping availability and estimated delivery times may vary depending on the destination and selected shipping method.
Please refer to our Shipping Policy for more details.
9. How can I get shipping updates?
Once your order has shipped, tracking information will be provided when available for the selected shipping method.
Tracking updates may take some time to appear after the shipment has been handed over to the carrier.
If you have questions about your shipment, please contact:
Please include your order number and the email address used during checkout.
Returns & Refund Questions
10. Can I return my order?
Returns are subject to the conditions and eligibility requirements in our Return & Refund Policy.
To request a return, exchange, or refund, please contact our customer service team before sending any items back.
Return & Customer Support Email: service@irafortes.com
Please refer to our Return & Refund Policy for detailed information about return conditions, eligibility requirements, applicable time limits, and procedures.
11. What information should I provide for return requests?
To help us process your request efficiently, please include:
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Order number
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Email address used during checkout
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Reason for your request
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Relevant product and order details
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Supporting photos, if applicable
Our team will review your request and provide further instructions.
Please do not automatically send returned products to our registered business address. The appropriate return address and instructions will be provided as part of the return process.
Customer Support Questions
12. How can I contact Irafortes?
For product questions, order assistance, shipping inquiries, returns, refunds, exchanges, or other customer service inquiries, please contact:
Customer Service Email: service@irafortes.com
Our customer support team will review your inquiry and assist with your request.
Company Information
Brand Name: Irafortes
Official Website: irafortes.com
Legal Entity: Guangxi Yuanrong Trading Co., Ltd.
Unified Social Credit Code: 91450100MAE9Y58190
Registered Address:
Warehouse No. 3, at the intersection of Yelianchang Road, Xipo Ninth Team, Datang Village, Xixiangtang District, Nanning, Guangxi Zhuang Autonomous Region, China
Customer Support Email: service@irafortes.com
irafortes.com is owned and operated by Guangxi Yuanrong Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
13. What payment methods does Irafortes accept?
Irafortes accepts the payment methods displayed as available during checkout.
Payment options may vary depending on your location, device, order details, and the payment services available at the time of purchase.
Only payment methods displayed as available during checkout can be used to complete your order.
Please do not send complete payment card numbers, card security codes, passwords, or verification codes to our customer support email.
For more details, please review our Payment & Security Policy.
14. How does Irafortes handle my personal information?
Irafortes handles personal information as described in our Privacy Policy.
Please review the Privacy Policy on our official website for information about data collection, use, sharing, retention, and applicable privacy choices.
Depending on your location and applicable law, additional privacy rights and advertising-related choices may be available.
About Our Service
Irafortes is committed to providing transparent information about products, orders, shipping, payments, and return procedures.
Our product collection includes HOUSEHOLD & GARDEN GLOVES, SPORTS OUTDOOR GLOVES, and WARM DAILY GLOVES, offering different styles for general household activities, casual outdoor use, gardening-related tasks, and everyday cold-weather outfits.
We aim to provide accurate product descriptions and clear information about available sizes, materials, designs, care instructions, and intended uses.
Specialized protective capabilities, technical performance, or certifications should not be assumed unless expressly stated and supported by the relevant product specifications.
Our official online store is operated by Guangxi Yuanrong Trading Co., Ltd., and our customer service team is available to assist customers with shopping-related questions and support requests.
Thank you for choosing Irafortes.